§1 GENERAL PROVISIONS
The shop [www.empirelab.pl](http://www.empirelab.pl) operates on the terms and conditions set out in these Terms and Conditions.
The Regulations specify the conditions for the conclusion and termination of Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the Shop [www.empirelab.pl](http://www.empirelab.pl), the rules for the provision of these services, and the conditions for the conclusion and termination of agreements on the provision of services electronically.
Each Service Recipient is obliged to comply with the provisions of these Terms and Conditions as soon as he/she starts using the Electronic Services of the Shop [www.empirelab.pl](http://www.empirelab.pl).
In matters not covered by these Regulations, the provisions shall apply:
the Act on Provision of Electronic Services of 18 July 2002,
Consumer Rights Act of 30 May 2014,
Law on out-of-court resolution of consumer disputes of 23 September 2016,
the Civil Code Act of 23 April 1964,
and other relevant provisions of Polish law.
§2 DEFINITIONS CONTAINED IN THE REGULATIONS
REGULATIONS - these regulations of the Store.
SHOP - Service Provider's online shop operating at [www.empirelab.pl](http://www.empirelab.pl)
ELECTRONIC SERVICE - a service provided electronically by the Service Provider to the Customer via the Shop.
ORDER FORM - a form available on the website [www.empirelab.pl](http://www.empirelab.pl) for placing an Order.
REGISTRATION FORM - a form available on the website [www.empirelab.pl](http://www.empirelab.pl) enabling the creation of a Customer Account.
ACCOUNT - a set of resources in the Service Provider's ICT system, marked with an individual name (login) and password, in which the Customer's data and data on Orders are collected. The Customer is responsible for the confidentiality of his/her password.
NEWSLETTER - Electronic Service allowing the Customer to subscribe to and receive, at the e-mail address provided by the Customer, free information from the Service Provider concerning the Store and the Products available therein.
OPINION SYSTEM - Electronic Service made available to Customers by the Service Provider, enabling the posting of opinions on the Products.
SUBSCRIPTION - a service consisting of cyclical delivery (every month, two or three) of Products to the Customer, which is the subject of a Sales Contract.
SETTLEMENT PERIOD - the length of time for which the Subscription has been purchased by the Customer, calculated on a monthly basis. The day on which a new Billing Period begins shall be deemed to be the day following the end of the previous Billing Period.
SELLER, SERVICE PROVIDER - EMPIRELAB SP Z O.O. Waszyngtona 24 lok.45 15-274 Bialystok NIP: 5423496206
telephone number: +48 504 130 569; electronic mail address (e-mail): [info@empirelab.pl](mailto:info@empirelab.pl).
USER - a natural person, a legal person or an organisational unit without legal personality, to which legal capacity is granted by law, using an Electronic Service.
CUSTOMER - a Customer who intends to conclude or has concluded a Sales Contract with the Seller.
CONSUMER - a natural person who makes a legal transaction with an entrepreneur which is not directly related to his/her commercial or professional activity.
ENTERPRISE - a natural person, a legal person and an organisational unit which is not a legal person and to which the law confers legal capacity, conducting a business or professional activity in its own name.
PRODUCT - a movable item available in the Store or a Subscription which is the subject of a Sales Contract between the Customer and the Seller.
CONTRACT OF SALE - a contract of sale of a Product concluded between the Customer and the Seller through the Shop.
ORDER - the Customer's declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.
PRICE - the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Product.
§3 INFORMATION ON PRODUCTS AND THEIR ORDERING
The Shop [www.empirelab.pl](http://www.empirelab.pl) sells Products via the Internet. The Products offered in the Shop are new, conform to the contract and have been legally introduced into the Polish market.
The information on the Shop's website does not constitute an offer within the meaning of the law. When placing an Order, the Customer makes an offer to purchase a specific Product under the conditions specified in its description.
The Product price shown on the Shop website is given in Polish zloty (PLN) and includes all components, including VAT. Product prices do not include delivery costs.
The price of a Product displayed on the web page of the Store is binding at the time the Customer places the Order. This price will not be changed, irrespective of any changes in Store Prices which may occur for individual Products after the Customer has placed an Order.
The Seller shall clearly inform the Customers of the Unit Prices as well as Product promotions and price reductions. In addition to the information about Product reductions, the Seller shall display the lowest Price of that Product which was in effect during the 30 days prior to the introduction of the reduction, and if the Product has been offered for sale for less than 30 days - the Seller shall display the lowest Price of the Product which was in effect during the period from the date of commencement of offering that Product for sale until the date of introduction of the reduction.
Orders can be placed via the website using the Order Form (Shop [www.empirelab.pl](http://www.empirelab.pl)) - 24 hours a day, all year round.
In order to place an Order, the Customer is not required to register an Account with the Store.
It is a condition of placing an Order in the Shop that the Customer reads the Terms and Conditions and accepts them at the time of placing the Order.
Orders for Promotional Products will be processed in the order in which they are received until the stock of the Product in question is exhausted.
The Seller declares that the Products sold through the Shop have all the required approvals, certificates and other documents confirming their composition and origin.
The Seller declares that all Products sold in the Shop have been authorised for marketing in the territory of the Republic of Poland, bear the manufacturer's and importer's markings, the required marks of conformity with the relevant provisions of law and have been purchased from authorised entities in accordance with the applicable provisions of law.
The Vendor reserves the right not to be responsible for undesired side effects of the Products caused by an individual allergic reaction of the Customer to its ingredients.
Subscription.
The Customer may subscribe to the Shop's service of periodic delivery of Products (for the duration of the Billing Period) to the address indicated by the Customer,
The Customer places an order for a Subscription using the Order Form. The price of the Subscription is indicated on the Shop page,
The recurring payment for the Subscription may be made by the Customer by bank transfer to the bank account of the Vendor or via electronic payment services. The date of payment shall be the date on which the Service Provider's bank account is credited,
taking out a Subscription provides the Customer with a guarantee of fixed prices for Products throughout the entire Billing Period,
The delivery of the Products to the address indicated by the Customer on the Order Form shall take place at intervals selected by the Customer,
Use of the Subscription is voluntary. The Customer has the option to cancel and terminate the Subscription at any time by sending an appropriate message to: [info@empirelab.pl](mailto:info@empirelab.pl)
In order to obtain preferential prices for the Products available under the Subscription, the Customer is obliged to renew it at least once,
In the event that the Customer cancels the Subscription before the end of the first billing period and renews the Subscription, the Price of the Products shall be aligned to the Price applicable to a one-time purchase of Products. The Price of the cancelled Subscription is then refunded to the Customer after deduction of the difference between the Price of the Products applicable to the Subscription and the Price of the Products applicable to the one-time purchase,
The subscription is also subject to deactivation as a result of non-payment of the subscription instalment,
The Customer will receive notifications regarding the Subscription and the end of the Settlement Period to the e-mail address he/she has indicated,
§4 CONCLUSION OF THE SALES CONTRACT
In order to conclude a Sales Agreement, it is necessary for the Customer to place an Order via the means made available by the Seller, in accordance with § 3 item 6 and 8 of the Terms and Conditions.
Once the Order has been placed, the Seller shall immediately acknowledge its receipt.
The confirmation of receipt of the Order referred to in point 2 of this paragraph binds the Customer to his Order. Confirmation of receipt of the Order is made by sending an e-mail message.
Confirmation of receipt of the Order includes:
confirmation of all essential elements of the Order,
withdrawal form,
these Terms and Conditions, including instructions on the right of withdrawal.
As soon as the Customer receives the e-mail message referred to in point 4 of this paragraph, a Sales Contract is concluded between the Customer and the Seller.
Each Sales Contract will be confirmed by a proof of purchase (fiscal receipt or VAT invoice), which will be enclosed with the Product and/or sent by e-mail to the Customer's e-mail address specified in the Order Form.
§5 METHODS OF PAYMENT
The seller provides the following payment methods:
payment by traditional bank transfer to the Seller's bank account,
payment through an electronic payment system,
payment on delivery at the supplier's premises, i.e. cash on delivery,
payment by debit or credit card.
In the case of payment by traditional bank transfer, the payment should be made to the bank account: EMPIRELAB Sp. z o.o. with registered office in Białystok, ul. Waszyngtona 24 lok.45, 15-274 Białystok, NIP: 5423496206, REGON: 540941670, KRS: 0001156279 / ING Bank Śląski. Account number: 43 1050 1823 1000 0090 8477 2541 (hereinafter: Seller). In the title of the transfer, please write "Order No. ...".
In the case of payment via an electronic payment system, the Customer shall pay before the Order is processed. The electronic payment system makes it possible to pay by credit card or fast transfer from selected Polish and foreign banks.
In the case of payment on delivery, the shipment is sent after verification of the correctness of the address details. The Customer is obliged to pay for the Order and collect the Product from the supplier.
If you choose to make the payments referred to in sections 1.1, 1.2 and 1.4 of this paragraph, the Product will not be dispatched until it has been paid for.
The Seller has the right to limit the payment methods available to non-consumers, including requiring prepayment of part or all of the sales price regardless of the payment method chosen by the Customer and the conclusion of the Sales Agreement.
§6 COST, TIME AND MEANS OF PRODUCT DELIVERY
The delivery costs of the Product to be paid by the Customer are determined during the Ordering process and depend on the choice of payment method and the delivery method of the purchased Product.
The lead time consists of the time taken to complete the Product and the time taken for the Product to be delivered by the carrier:
The time taken to complete the Products is 1 working day from the moment:
the posting of funds paid under the Sales Agreement on the Seller's account, or
positive authorisation of the transaction by an electronic payment system or
acceptance of the Order for fulfilment by the Seller in the event that payment on delivery is selected,
delivery of the movable Products by the carrier shall take place within the timeframe declared by the carrier, i.e. between 1 and 7 working days (except for Subscription shipments) from the moment of dispatch (delivery shall only take place on working days excluding Saturdays, Sundays and public holidays).
Products purchased from the Shop are shipped exclusively via courier service.
Products purchased in the Shop may be collected by the Customer in person after prior e-mail or telephone contact.
The benefits and burdens associated with the Product and the risk of accidental loss of or damage to the Product are transferred to the Customer who is not a Consumer from the moment the Product is released by the Seller to the carrier. In such a case, the Seller shall not be liable for any loss, loss or damage to the Product occurring from the moment the Product is accepted for transport until it is handed over to the Customer, as well as for any delay in transporting the consignment.
If the Product is sent to the Customer via a carrier, the Customer who is not a Consumer is obliged to examine the consignment at the time and in the manner usual for consignments of this type. If he finds that the Product has been damaged or defective during transport, he is obliged to perform all actions necessary to establish the carrier's liability.
§7 PRODUCT COMPLAINTS
Warranty claim.
All Products offered in the Shop carry a manufacturer's guarantee valid in the territory of the Republic of Poland,
The guarantee period varies depending on the Product and ranges from 1 to 10 years and is calculated from the date of delivery of the Product to the Customer,
The document entitling to warranty protection is the warranty card or proof of purchase,
details of the guarantor, details of the goods covered by the guarantee, details of the duration and conditions of the guarantee, as well as the Customer's rights under the guarantee - are contained in the guarantee card enclosed with the Product or made available on the Shop's website,
The guarantee does not exclude the rights of the Consumer and the entity referred to in § 10 of the Terms and Conditions for non-compliance of the Product with the Sales Agreement, as defined in the Act on Consumer Rights, to which the Consumer and the entity referred to in § 10 are entitled by law.
Claim for non-conformity of the Product with the contract.
The basis and scope of the Seller's liability towards the Customer who is a Consumer or an entity referred to in § 9 of the Terms and Conditions for non-compliance of the Product with the contract are set out in the Consumer Rights Act of 30 May 2014,
The basis and scope of the Seller's liability towards the Customer who is an Entrepreneur referred to in § 9 under warranty are defined in the Civil Code Act of 23 April 1964,
The Seller shall be liable to the Customer who is a Consumer or an entity referred to in § 9 of the Terms and Conditions for any lack of conformity of the Product with the agreement existing at the moment of delivery of the Product and disclosed within 2 years from that moment, unless the Product expiry date specified by the Seller or persons acting on behalf of the Seller is longer,
Notification of the non-conformity of the Product with the contract and the corresponding request can be made by e-mail to: [info@empirelab.pl] or in writing to: Waszyngtona 24 lok.45 15-274 Bialystok
In the aforementioned message in electronic or written form, please provide as much information and circumstances concerning the subject of the complaint as possible, in particular the type and date of the irregularity and your contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Seller,
for the purpose of assessing the non-compliance of the Product with the contract, the Consumer or the entity referred to in § 9 of the Terms and Conditions are obliged to make the Product available to the Seller and the Seller is obliged to collect it at their expense,
The Seller shall respond to the Customer's request immediately, but no later than within 14 days of the complaint,
in the case of a complaint from a Customer who is a Consumer or an entity referred to in § 9 of the Terms and Conditions - failure to consider the complaint within 14 days of its submission is tantamount to accepting it,
The Customer, who is a Consumer or an entity referred to in § 9, may first demand that the Product be replaced or repaired by the Seller. A price reduction and withdrawal from the contract may be requested by the Customer only in the cases indicated in the Consumer Rights Act of 30 May 2014. (inter alia, when the non-conformity of the goods with the contract is material, when the Seller has refused to bring the goods into conformity with the contract or when the non-conformity of the goods with the contract still exists, despite the fact that the Seller has already tried to bring the goods into conformity with the contract),
in connection with a justified complaint from a Customer who is a Consumer or an entity referred to in § 9 of the Terms and Conditions, the Seller accordingly:
covers the costs of repair or replacement and of redelivery of the Product to the Customer,
shall reduce the price of the Product (the reduced Price must be in the proportion of the Price of the goods in conformity with the contract to the goods not in conformity with the contract) and shall reimburse to the Consumer or the entity referred to in § 9 the value of the reduced Price no later than within 14 days of receipt of the declaration on price reduction from the Consumer or the entity referred to in § 9,
in the event of withdrawal from the contract by the Consumer or the entity referred to in § 9 - the Seller shall return to him the Price of the Product no later than 14 days from the date of receipt of the returned goods or proof of their return. In the event of withdrawal from the contract, the Consumer or the entity referred to in § 9 shall immediately return the goods to the Seller at the Seller's expense,
the response to the complaint shall be given on paper or on another durable medium, e.g. by e-mail or SMS.
§8 RIGHT OF WITHDRAWAL
Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 9 of the Terms and Conditions and who has concluded a contract remotely may withdraw from it without stating reasons by submitting an appropriate statement within 14 days. Sending a declaration of withdrawal made available by the Shop is sufficient to meet this deadline.
In the event of withdrawal from the agreement, the Sales Agreement shall be considered unconcluded, and the Consumer or the entity referred to in § 9 of the Terms and Conditions shall be obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it immediately, but no later than 14 days from the date on which they have withdrawn from the agreement, unless the Seller offered to collect the Product themselves. It is sufficient to send back the Product before the deadline.
In the case of withdrawal from the Sales Agreement, the Product should be returned to the following address: ul. Waszyngtona 24 lok.45, 15-274 Białystok.
The Consumer or the entity referred to in § 9 of the Terms and Conditions shall be liable for any diminished value of the Product resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product, unless the Seller has not informed the Consumer or the entity referred to in § 9 of the manner and deadline for exercising the right of withdrawal and has not provided the Consumer or the entity with a model withdrawal form. In order to ascertain the nature, characteristics and functioning of the Products, the Consumer or entity referred to in § 9 of the Terms and Conditions should only handle and inspect the Products in the same manner as they would be able to do so in a stationary shop.
Subject to points 6 and 8 of this paragraph, the Seller shall refund the value of the Product together with the costs of its Delivery using the same method of payment as the Consumer used, unless the Consumer or the entity referred to in § 9 of these Terms and Conditions expressly agreed to a different method of return which does not involve any costs for them. Subject to point 7 of this paragraph, the return shall take place immediately, and at the latest within 14 days of receipt by the Seller of the Seller's statement of withdrawal from the Sales Agreement.
If the Consumer or the entity referred to in § 9 of the Terms and Conditions have chosen a method of Product delivery other than the cheapest ordinary delivery method offered by the Shop, the Seller shall not be obliged to reimburse them the additional costs they have incurred.
If the Seller has not offered to collect the Product itself from the Consumer or the entity referred to in § 9 of the Terms and Conditions, the Seller may withhold reimbursement of the payment received from the Consumer until it has received the item back or the Consumer or the entity referred to in § 9 of the Terms and Conditions has provided proof of its return, whichever event occurs first.
The Consumer or the entity referred to in § 9 of the Terms and Conditions, withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall only bear the costs of sending the Product back to the Seller.
The fourteen-day period within which the Consumer or the entity referred to in § 9 of the Terms and Conditions may withdraw from the contract shall count:
for an agreement in the performance of which the Seller delivers the Product being obliged to transfer its ownership - from the date on which the Consumer or the entity referred to in § 9 of the Terms and Conditions (or a third person indicated by them other than the carrier) took possession of the Product,
for a contract which involves multiple Products which are delivered separately, in lots or in parts, from taking possession of the last Product, lot or part thereof,
for a contract consisting of the regular delivery of a Product over a fixed period of time, from taking possession of the first Product,
for other contracts, from the date of conclusion of the contract.
The right of withdrawal from a distance contract shall not apply to the Consumer or the entity referred to in § 9 of the Terms and Conditions in the case of a Sales Contract:
where the object of the supply is a non-refabricated good made to the consumer's specifications or to meet the consumer's personalised needs,
where the object of the service is goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery,
in which the object of the performance is goods which are, by their nature, inseparable from other goods after delivery,
for the provision of services for which the consumer is liable to pay the price, where the trader has supplied the service in full with the express and prior agreement of the consumer, who has been informed before the performance of the service by the trader that he will lose his right of withdrawal after the trader has provided the service and has acknowledged it,
where the object of the performance is goods which are perishable or have a short shelf life.
Both the Seller and the Customer have the right to withdraw from the Sales Contract if the other party to the contract fails to perform its obligation within a strictly defined period of time.
The Seller has the right to withdraw from a Sales Agreement concluded with a Customer who is not a Consumer within 14 working days from the date of its conclusion. The withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Customer who is not a Consumer against the Seller.
§9 PROVISIONS FOR ENTREPRENEURS WITH CONSUMER RIGHTS
A sole trader (this paragraph does not apply to commercial companies) is covered by the protection of the Consumer Rights Act, a consumer, provided that the contract he concludes with the Seller is directly related to his business activity, but from the content of this contract it follows that it is not of a professional nature for him, arising in particular from the subject of his business activity.
The business person referred to in subsection 1 of this section is covered only to the extent of:
prohibited contractual provisions,
liability for non-conformity of the Product with the contract,
right of withdrawal from a distance contract,
rules concerning the contract for the supply of digital content or a digital service.
A trader referred to in subsection 1 of this section shall lose his rights under consumer protection if the Sales Agreement he has concluded with the Seller has a professional character, which is verified on the basis of the trader's entry in the Central Register of Business Activity and Information of the Republic of Poland, in particular the Polish Classification of Business Activity codes indicated there.
Entrepreneurs referred to in point 1 of this paragraph are not covered by the institutional protection provided for Consumers by the district consumer ombudsmen as well as the President of UOKiK.
§10 TYPE AND SCOPE OF ELECTRONIC SERVICES
The Service Provider makes it possible through the Shop to use Electronic Services such as:
concluding Product Sales Agreements,
Account,
Newsletter,
Opinion System.
The provision of Electronic Services to Service Recipients in the Store shall take place under the terms and conditions set out in the Terms and Conditions.
The Service Provider has the right to place advertising content on the Shop's website. Such content is an integral part of the Shop and the materials presented therein.
§11 TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF ELECTRONIC SERVICE AGREEMENTS
Provision of Electronic Services specified in § 10.1 of the Terms and Conditions by the Service Provider is free of charge.
The period for which the contract is concluded:
The contract for the provision of Electronic Services consisting of enabling the Order to be placed in the Shop is concluded for a definite period of time and terminates at the moment the Order is placed or the Customer ceases to place it,
The contract for the provision of Electronic Services consisting of maintaining an Account in the Shop is concluded for an indefinite period of time,
The agreement for the provision of Electronic Services consisting of the use of the Newsletter is concluded for an indefinite period of time,
The contract for the provision of an Electronic Service consisting of the use of the Rating System shall be concluded for a definite period of time and shall terminate upon the posting of an opinion or cessation of the use of this Service by the Customer.
Technical requirements necessary to work with the ICT system used by the Service Provider:
a computer (or mobile device) with Internet access,
access to e-mail,
web browser,
enable Cookies and Javascript in your web browser.
The Customer is obliged to use the Shop in a manner consistent with the law and good manners, with due regard for the personal rights and intellectual property rights of third parties.
The customer is obliged to enter factually correct data.
The recipient is prohibited from providing unlawful content.
§12 COMPLAINTS RELATING TO THE PROVISION OF ELECTRONIC SERVICES
Complaints relating to the provision of Electronic Services (including those relating to Subscriptions and payments made as part of Subscriptions) through the Store may be made by the Customer via email to: [info@empirelab.pl](mailto:info@empirelab.pl)
In the above-mentioned e-mail message, please provide as much information and circumstances as possible about the subject of the complaint, in particular the type and date of the irregularity and your contact details. The information provided will greatly facilitate and expedite the handling of the complaint by the Service Provider.
The Service Provider shall deal with the complaint immediately, no later than within 14 days of the complaint.
The Service Provider's response to the complaint shall be sent to the Client's e-mail address provided in the complaint or by any other means provided by the Client.
§13 TERMS OF TERMINATION OF ELECTRONIC SERVICES CONTRACTS
Termination of the Electronic Service Agreement:
The agreement for the provision of an Electronic Service of a continuous and unlimited nature (Account, Newsletter) may be terminated,
The Customer may terminate the contract with immediate effect and without indicating reasons by sending an appropriate statement via e-mail to: [info@empirelab.pl](mailto:info@empirelab.pl)
The Service Provider may terminate a contract for the provision of Electronic Services of a continuous and indefinite nature in the event that the Customer violates the Terms and Conditions, in particular when he or she provides content of an unlawful nature, after an ineffective prior request to cease violations with the setting of an appropriate period of time. In such a case, the Agreement shall expire 7 days after the submission of the declaration of intent to terminate the Agreement (notice period),
termination leads to the termination of the legal relationship with effect for the future.
The Service Provider and the Customer may terminate the contract for the provision of Electronic Services at any time by mutual agreement.
The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service Recipient who is not a Consumer a termination notice.
§14 INTELLECTUAL PROPERTY
All content posted on the website at [www.empirelab.pl](http://www.empirelab.pl) enjoys copyright protection and (subject to §14.3 and elements posted by Service Recipients used under licence, transfer of copyright or permitted use) is the property of the
EMPIRELAB SP Z O.O. Waszyngtona 24 lok.45 15-274 Bialystok NIP: 5423496206
telephone number: +48 504 130 569; electronic mail address (e-mail): [info@empirelab.pl](mailto:info@empirelab.pl).
The Client is fully liable for any damage caused to the Service Provider as a result of the use of any content on [www.empirelab.pl](http://www.empirelab.pl) without the consent of the Service Provider.
Any use by anyone, without the express written consent of the Service Provider, of any of the elements comprising the content of the website [www.empirelab.pl](http://www.empirelab.pl) constitutes an infringement of the Service Provider's copyright and will result in civil and criminal liability.
All trade names, Product names, company names and their logos used on the Shop website at [www.empirelab.pl](http://www.empirelab.pl) belong to their respective owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions and images presented on the Shop's website at [www.empirelab.pl](http://www.empirelab.pl) are used for information purposes.
§15 FINAL PROVISIONS
Contracts concluded through the Shop are concluded in the Polish language and in accordance with Polish law.
Changes made to the Shop Rules by the Service Provider are binding on the Client, provided that the Client has been properly informed of the changes and has not terminated the contract for electronic services within 14 days of the Shop's notification of the changes to the Client.
The Service Provider will inform the Client of the changes by e-mail and by posting the relevant information on [www.empirelab.pl](http://www.empirelab.pl).
If any part of these Terms and Conditions is inconsistent with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision.
Any disputes arising from Sales Agreements between the Store and Customers will be resolved in the first instance by negotiation, with the intention of settling the dispute amicably, taking into account the Act on out-of-court settlement of consumer disputes. However, if this would not be possible, or would be unsatisfactory to either party, disputes will be resolved by the competent common court, in accordance with point 6 of this paragraph.
Any disputes arising between:
The Service Provider and the Customer (Client) who is a Consumer or the entity referred to in § 9 shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of 17 November 1964,
Service Provider and the Customer (Client) who is not also a Consumer shall be submitted to the court having jurisdiction over the Service Provider's registered office.
A Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, an application for mediation or an application for consideration of the case by an arbitration court (the application can be downloaded on the website [http://www.uokik.gov.pl/download.php?plik=6223](http://www.uokik.gov.pl/download.php?plik=6223)). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of Trade Inspection is available at: [http://www.uokik.gov.pl/wazne_addresses.php#faq596](http://www.uokik.gov.pl/wazne_adresy.php#faq596). A consumer may also use the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection. Out-of-court redress after the complaint procedure is free of charge.
In order to resolve the dispute amicably, the consumer may in particular submit a complaint via the ODR (Online Dispute Resolution) platform, available at: [http://ec.europa.eu/consumers/odr/](http://ec.europa.eu/consumers/odr/).